Question 1

Are there any additional fees I should be aware of?

Accepted Answer

Yes, in addition to our rental fees, there may be an additional travel fee if the delivery location is beyond a 15-mile radius of our business area. This fee helps cover the extra time and resources required for transportation to more distant locations. We aim to be transparent about any additional charges upfront to ensure a clear understanding of the total cost of your rental. If you have any questions about our travel fees or need clarification on pricing, please don't hesitate to reach out to us.

Question 2

What is your cancellation policy?

Accepted Answer

We understand that plans can change, so we strive to be as flexible as possible with our cancellation policy. If you need to reschedule your rental, please let us know as soon as possible, and we'll do our best to accommodate your new date and time. Additionally, we're happy to transfer your deposit to your next rescheduled rental, ensuring that you don't lose out on your deposit. Your satisfaction is important to us, so please don't hesitate to reach out if you need to make any changes to your reservation.

Question 3

How long does it take to set up?

Accepted Answer

All bouncy houses have an estimated set-up time between 15-40 minutes

Question 4

What are your rental hours?

Accepted Answer

Our delivery times are flexible to accommodate our customers' needs. We can deliver the bounce house in the morning or at a time convenient for you. Our crew typically starts picking up between 8 and 9 pm to ensure a smooth and timely rental experience. If you have specific timing requirements, please let us know, and we'll do our best to accommodate your schedule.

Question 5

Are your bouncy houses cleaned and sanitized between rentals?

Accepted Answer

Yes, our bouncy houses are thoroughly cleaned and sanitized between rentals to ensure a safe and hygienic experience for all users. We take great care in maintaining the cleanliness and safety of our equipment, following industry standards and guidelines. Your health and satisfaction are our top priorities, and we strive to provide you with a clean and enjoyable bouncy house rental experience every time.

Question 6

Chair & Table RENTAL RETURN & POLICY

Accepted Answer

Pick Up or Delivery Available!  After your event, you have the option to keep the rental until the following day, with the requirement to return it to our location OR same-day pick-up, with the requirements of all tables and chairs folded.

Question 7

Do you require a deposit to reserve a bouncy house?

Accepted Answer

Yes, we do require a 50$ deposit to reserve your bouncy house rental. This deposit helps secure your booking and ensures that the equipment is reserved for your specified date and time. The deposit amount will be applied towards the total rental cost, with the remaining balance due upon delivery or pickup of the bouncy house. We accept various payment methods for your convenience.

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